PROV Records Issued & Visitor Statistics 2014 - 2015

Brief description

Public Record Office Victoria operates two public

reading rooms; one at the Victorian Archives Centre

in North Melbourne and the other at the Ballarat

Archives Centre in Ballarat. Records can also be

accessed at the Bendigo Regional Archives Centre

and Geelong Heritage Centre Reading Rooms, both

of which are Places of Deposit.

During 2014–2015, 15,542 visitors utilised the

Reading Rooms to view records. 48,949 records

were issued to visitors and another 11,942 were

issued to Government Agencies and for internal

Public Record Office Victoria use.

Our Reading Room staff delivered a number of

information sessions to the public on how to

use the Public Record Office Victoria collection

and sessions focusing on specific areas of the

collection.

In 2014–2015 our online enquiry system was

launched to manage incoming reference queries.

Over a twelve-month period, the system dealt

with on average 759 queries per month; providing

a more consistent and seamless approach to

customer service.