Translink monthly performance data

Brief description

Monthly public transport performance data for Translink.

Metrics include: customer experience (overall and by transport mode), complaint volumes, go card fixed fare volumes.

In addition to this data, the [Translink PT Performance Dashboard](https://translink.com.au/about-translink/reports-and-publications/performance) provides visual and interactive performance data on patronage, on-time-running, fines and warnings, passenger injuries, and customer experience metrics.

Full description

go card fixed fare adjustments report - Weekly report of go card fare adjustment processed by Translink division. \r\n\r\nIncludes total number of trips taken, total adjustments processed, adjustments per 10,000 trips and fixed fares percentage of all trips.
Patronage - South East Queensland - Monthly report of passenger trips using Translink public transport services in South East Queensland.
Patronage - Rest of Queensland - Monthly report of passenger trips using:\r\n- Translink public transport services: Regional urban bus and Regional ferry; and\r\n- Translink subsidised services: Long distance coach, Traveltrain, and Regional air
Patronage and complaints - Weekly complaints received by Translink division.\r\nComplaints are categorised as either go card related or non- go card related. \r\nIncludes passenger volumes and complaints per 10,000 trips.
Customer experience – overall - Monthly report of customer experience of Translink public transport services. \r\n\r\nMetrics include: Punctuality, Journey time, Frequency of services, Comfort of the ride, Availability of seating, Availability of information, Helpfulness of staff members, Feeling safe onboard, Accessibility and Cost of the trip.\r\n
Customer experience – SEQ bus - Monthly report of customer experience of Translink SEQ bus services. \r\n\r\nMetrics include: Punctuality, Journey time, Frequency of services, Comfort of the ride, Availability of seating, Availability of information, Helpfulness of staff members, Feeling safe onboard, Accessibility and Cost of the trip.\r\n
Customer experience - train - Monthly report of customer experience of Translink train services. \r\n\r\nMetrics include: Punctuality, Journey time, Frequency of services, Comfort of the ride, Availability of seating, Availability of information, Helpfulness of staff members, Feeling safe onboard, Accessibility and Cost of the trip.\r\n
Customer experience – ferry - Monthly report of customer experience of Translink ferry services. \r\n\r\nMetrics include: Punctuality, Journey time, Frequency of services, Comfort of the ride, Availability of seating, Availability of information, Helpfulness of staff members, Feeling safe onboard, Accessibility and Cost of the trip.\r\n
Customer experience - tram - Monthly report of customer experience of Translink tram services. \r\n\r\nMetrics include: Punctuality, Journey time, Frequency of services, Comfort of the ride, Availability of seating, Availability of information, Helpfulness of staff members, Feeling safe onboard, Accessibility and Cost of the trip.\r\n
Customer service complaints - South East Queensland - Monthly complaints received by Translink division per 10,000 trips in the South East Queensland network.
Punctuality and reliability - Citytrain - Monthly report of Citytrain punctuality (average on-time running during peak times) and reliability (scheduled services delivered).\r\n\r\nFor more information on Citytrain service punctuality and reliability, please visit the Queensland Rail service punctuality and reliability page.
Punctuality and reliability - SEQ Tram - Monthly report of SEQ Tram punctuality (overall) and reliability (scheduled services delivered).\r\n\r\nPunctuality is measuring that the trams are arriving at stations at the advertised times.\r\nReliability is measuring that the trams are stopping at all stations for all scheduled trips.\r\n\r\nFor more information on G:link service punctuality and reliability, please visit the G:link punctuality page.
Punctuality - SEQ Bus - Monthly report of SEQ Bus punctuality (overall).
Passenger fines and warnings - Monthly report of passenger fines and warnings issued while using Translink public transport services in South East Queensland.
Passenger injuries - Monthly report of passenger injuries while using Translink public transport services in South East Queensland.
Taxi Subsidy Scheme - Monthly report of number of subsidised trips and the average subsidy per trip provided through the Taxi Subsidy Scheme.\r\n\r\nThe Taxi Subsidy Scheme (TSS) subsidises taxi travel—half of the total fare, up to a maximum of $30 per trip—for people with disabilities that meet the scheme eligibility criteria. There is no limit on the number of taxi journeys a member may take to attract the subsidy. The subsidy is paid to taxi drivers—members have no additional costs.\r\n\r\nFor more information please visit the Taxi Subsidy Scheme and Lift Payment information page.
Customer satisfaction - all modes (prior July 2019) - Monthly report of customer satisfaction of Translink public transport services. \r\n\r\nPerformance data prior to July 2019 - Metrics include: Overall service, safety & security, reliability & frequency, comfort, ease of use, ease of using go card, proximity, efficiency, information, accessibility, staff, affordability.
Customer satisfaction - bus ( prior July 2019) - Monthly report of customer satisfaction of Translink bus services. \r\n(Performance data prior to July 2019)\r\n\r\nMetrics include: Overall service, safety & security, reliability & frequency, comfort, ease of use, ease of using go card, proximity, efficiency, information, accessibility, staff, affordability.
Customer satisfaction - train (prior July 2019) - Monthly report of customer satisfaction of Translink train services.\r\n\r\n (Performance data prior to July 2019)\r\n\r\nMetrics include: Overall service, safety & security, reliability & frequency, comfort, ease of use, ease of using go card, proximity, efficiency, information, accessibility, staff, affordability.
Customer satisfaction - ferry (prior July 2019) - Monthly report of customer satisfaction of Translink ferry services.\r\n\r\n(Performance data prior to July 2019)\r\n\r\nMetrics include: Overall service, safety & security, reliability & frequency, comfort, ease of use, ease of using go card, proximity, efficiency, information, accessibility, staff, affordability.
Regional bus patronage - by region - Yearly regional bus operator patronage data for the following regions:\r\nBowen, Bundaberg, Cairns, Gladstone, Gympie, Innisfail, Mackay, Maleny - Landsborough, Maryborough - Hervey Bay, North Stradbroke Island, Rockhampton, Toowoomba, Townsville - Magnetic Island, Warwick, Whitsunday, Yeppoon, Woodford - Kilcoy - Caboolture. \r\n
Regional bus patronage - quarterly - Combined bus patronage for regional services per quarter. \r\n