Data

Townsville City Council Call Centre Volumes and Response Rates

data.gov.au
Townsville City Council (Owned by)
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ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rfr_id=info%3Asid%2FANDS&rft_id=http://data.gov.au/data/dataset/582420a0-62bf-4a28-ac26-eb09363935f9&rft.title=Townsville City Council Call Centre Volumes and Response Rates&rft.identifier=townsville-city-council-call-centre-volumes-and-response-rates&rft.publisher=data.gov.au&rft.description=Townsville City Council Call Centre Volumes and Response Rates - Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).Townsville City Council Call Centre Volumes and Response Rates - Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).Townsville City Council Call Centre First Call Resolution - Townsville City Council is committed to providing our customers with the highest standards of customer service, including the management and processing of requests for service.\r\n\r\nThis dataset includes the number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.Townsville City Council Call Centre First Call Resolution - Townsville City Council is committed to providing our customers with the highest standards of customer service, including the management and processing of requests for service.\r\n\r\nThis dataset includes the number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).\r\n\r\nThe number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.&rft.creator=Townsville City Council&rft.date=2026&rft.coverage=Townsville&rft_rights=Creative Commons Attribution 4.0 International http://creativecommons.org/licenses/by/4.0&rft_subject=customer&rft_subject=customer-service-centre&rft_subject=customer-service-requests&rft.type=dataset&rft.language=English Access the data
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Creative Commons Attribution 4.0 International
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Brief description

Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).

The number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.

Full description

Townsville City Council Call Centre Volumes and Response Rates - Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).
Townsville City Council Call Centre Volumes and Response Rates - Townsville City Council Call Centre Volumes by Customer Interaction Type (Call Centre Calls, Front Counter Transactions, Click2Chat, Email) and Response Rates (Average Speed of Answer and Average Handling Time).
Townsville City Council Call Centre First Call Resolution - Townsville City Council is committed to providing our customers with the highest standards of customer service, including the management and processing of requests for service.\r\n\r\nThis dataset includes the number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.
Townsville City Council Call Centre First Call Resolution - Townsville City Council is committed to providing our customers with the highest standards of customer service, including the management and processing of requests for service.\r\n\r\nThis dataset includes the number of requests for service (CRM) raised and closed, and the percentage of calls resolved at first point of contact.

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Spatial Coverage And Location

text: Townsville

Subjects
customer | customer-service-centre | customer-service-requests |

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Identifiers
ACN 633 798 857