Data

Services Australia - Service Delivery quarterly operational data

data.gov.au
Services Australia (Owned by)
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ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rfr_id=info%3Asid%2FANDS&rft_id=http://data.gov.au/data/dataset/3528bae9-7598-45ba-aafa-2cf9315ddfdb&rft.title=Services Australia - Service Delivery quarterly operational data&rft.identifier=services-australia-service-delivery-quarterly-operational-data&rft.publisher=data.gov.au&rft.description=Quarter 2 24-25 Services Australia Service Delivery operational data.xlsx - Quarter 1 24-25 Services Australia Service Delivery operational data.xlsx - Quarter 4 23-24 Services Australia Service Delivery operational data.xlsx - Quarter 3 23-24 Services Australia Service Delivery operational data.xlsx - The Service Delivery operational data set contains operational data for payments and services administered by Services Australia on behalf of other government policy departments and agencies. This data includes our programs of Medicare (Health), Centrelink (Social Security) and Child Support. \r\n\r\nThe selected Services Australia operational data includes:\r\n•\tAgency calls received and statistics \r\n•\tEmergency claims – Australian Government Disaster Payment and Allowance claims\r\n•\tSocial Security claims\r\n•\tSocial Security non-claims\r\n•\tSocial Security claims by Local Government Area (LGA)\r\n•\tHealth claims\r\n•\tHealth non-claims\r\n•\tChild Support work\r\n•\tFace to Face contacts (Service Centre locations)\r\n•\tProcessing hours vs work processed\r\n\r\nEach data set published on data.gov.au will contain a metadata sheet which outlines data definitions relevant to the quarter.\r\n\r\nFor further details on payments and services offered by Services Australia, please visit the Services Australia website.\r\nhttps://www.servicesaustralia.gov.au&rft.creator=Services Australia&rft.date=2025&rft.coverage=SA0003560&rft.coverage=137.13828,-28.61389&rft_rights=Creative Commons Attribution 2.5 Australia http://creativecommons.org/licenses/by/2.5/au/&rft_subject=ABSTUDY&rft_subject=AGDRP&rft_subject=Aged Care&rft_subject=Carer Allowance&rft_subject=Carer Payment&rft_subject=Centrelink&rft_subject=Child Support&rft_subject=Commonwealth Seniors Health Card&rft_subject=DRA&rft_subject=Family Tax Benefit&rft_subject=JobSeeker Payment&rft_subject=LGA&rft_subject=Medicare&rft_subject=PBS&rft_subject=Parenting Payment&rft_subject=Pension Concession Card&rft_subject=Pharmaceutical benefits scheme&rft_subject=Social Security&rft_subject=Special Benefit&rft_subject=Student&rft_subject=Youth Allowance Other&rft_subject=Youth Allowance Student and Apprentice&rft_subject=additional child care subsidy&rft_subject=age pension&rft_subject=assistance for isolated children&rft_subject=austudy&rft_subject=bulk bill&rft_subject=child care subsidy&rft_subject=claims&rft_subject=crisis payment&rft_subject=dad and partner pay&rft_subject=disability support pension&rft_subject=disaster&rft_subject=double orphan pension&rft_subject=emergency&rft_subject=farm household allowance&rft_subject=health&rft_subject=health care card&rft_subject=low income card&rft_subject=mobility allowance&rft_subject=non-claims&rft_subject=paid parental leave&rft_subject=partner allowance&rft_subject=registers&rft_subject=schemes&rft_subject=telephony&rft_subject=tertiary access payment&rft_subject=veterans&rft_subject=youth allowance&rft.type=dataset&rft.language=English Access the data
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Licence & Rights:

Open Licence view details
CC-BY

Creative Commons Attribution 2.5 Australia
http://creativecommons.org/licenses/by/2.5/au/

Brief description

The Service Delivery operational data set contains operational data for payments and services administered by Services Australia on behalf of other government policy departments and agencies. This data includes our programs of Medicare (Health), Centrelink (Social Security) and Child Support.

The selected Services Australia operational data includes:
•\tAgency calls received and statistics
•\tEmergency claims – Australian Government Disaster Payment and Allowance claims
•\tSocial Security claims
•\tSocial Security non-claims
•\tSocial Security claims by Local Government Area (LGA)
•\tHealth claims
•\tHealth non-claims
•\tChild Support work
•\tFace to Face contacts (Service Centre locations)
•\tProcessing hours vs work processed

Each data set published on data.gov.au will contain a metadata sheet which outlines data definitions relevant to the quarter.

For further details on payments and services offered by Services Australia, please visit the Services Australia website.
https://www.servicesaustralia.gov.au

Full description

Quarter 2 24-25 Services Australia Service Delivery operational data.xlsx -
Quarter 1 24-25 Services Australia Service Delivery operational data.xlsx -
Quarter 4 23-24 Services Australia Service Delivery operational data.xlsx -
Quarter 3 23-24 Services Australia Service Delivery operational data.xlsx -

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137.13828,-28.61389

137.13828,-28.61389

text: SA0003560

Subjects
ABSTUDY | AGDRP | Aged Care | Carer Allowance | Carer Payment | Centrelink | Child Support | Commonwealth Seniors Health Card | DRA | Family Tax Benefit | JobSeeker Payment | LGA | Medicare | PBS | Parenting Payment | Pension Concession Card | Pharmaceutical benefits scheme | Social Security | Special Benefit | Student | Youth Allowance Other | Youth Allowance Student and Apprentice | additional child care subsidy | age pension | assistance for isolated children | austudy | bulk bill | child care subsidy | claims | crisis payment | dad and partner pay | disability support pension | disaster | double orphan pension | emergency | farm household allowance | health | health care card | low income card | mobility allowance | non-claims | paid parental leave | partner allowance | registers | schemes | telephony | tertiary access payment | veterans | youth allowance |

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