Data

Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management

University of Southern Queensland
Dr Francis Gacenga (Principal investigator)
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ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rfr_id=info%3Asid%2FANDS&rft_id=http://eprints.usq.edu.au/29373/&rft.title=Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management&rft.identifier=http://eprints.usq.edu.au/29373/&rft.publisher=University of Southern Queensland&rft.description=The raw data was collected by means of a electronic survey with a link to the questionnaire emailed to 2,085 itSMF Australia members between November 2009 and December 2009. 263 survey responses were returned with 215 considered complete for quantitative and qualitative data analysis. The study unit of analysis is a group, the IT organisation, and the itSMFA members acted as the key source of information on IT Service Management performance measurement practices. The data set used in the referenced publication focused on 203 IT Infrastructure Library user responses; non-IT Infrastructure Library user responses were excluded in this paper.&rft.creator=Dr Francis Gacenga&rft.date=2016&rft.relation=http://eprints.usq.edu.au/20396&rft.relation=http://eprints.usq.edu.au/20060&rft.coverage=151.937829,-27.590386 151.907686,-27.590386 151.907686,-27.620951 151.937829,-27.620951 151.937829,-27.590386&rft_rights=NoLicence&rft_subject=Information and Computing Sciences not elsewhere classified&rft_subject=INFORMATION AND COMPUTING SCIENCES&rft_subject=OTHER INFORMATION AND COMPUTING SCIENCES&rft_subject=Quality Management&rft_subject=COMMERCE, MANAGEMENT, TOURISM AND SERVICES&rft_subject=BUSINESS AND MANAGEMENT&rft_subject=Organisational Planning and Management&rft_subject=Information Systems Management&rft_subject=INFORMATION SYSTEMS&rft_subject=Information and Communication Services not elsewhere classified&rft_subject=INFORMATION AND COMMUNICATION SERVICES&rft_subject=OTHER INFORMATION AND COMMUNICATION SERVICES&rft.type=dataset&rft.language=English Access the data
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Contact Information

Postal Address:
University of Southern Queensland/ Toowoomba, Qld 4350, Australia

Gacenga@usq.edu.au

Brief description

The raw data was collected by means of a electronic survey with a link to the questionnaire emailed to 2,085 itSMF Australia members between November 2009 and December 2009. 263 survey responses were returned with 215 considered complete for quantitative and qualitative data analysis. The study unit of analysis is a group, the IT organisation, and the itSMFA members acted as the key source of information on IT Service Management performance measurement practices. The data set used in the referenced publication focused on 203 IT Infrastructure Library user responses; non-IT Infrastructure Library user responses were excluded in this paper.

Notes

SPSS v19 and Excel files

Available: 21 06 2016

Data time period: 20 11 2009 to 23 12 2009

This dataset is part of a larger collection

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Subjects
Business and Management | Commerce, Management, Tourism and Services | Information and Communication Services | Information and Computing Sciences | Information Systems | Information Systems Management | Information and Communication Services Not Elsewhere Classified | Information and Computing Sciences Not Elsewhere Classified | Other Information and Communication Services | Other Information and Computing Sciences | Organisational Planning and Management | Quality Management |

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