MAIC scheme insights 2022-2023

Brief description

# Overview

Compulsory third party (CTP) insurance in Queensland provides financial protection for motorists in the event of a motor vehicle crash. It also delivers fair and timely access to rehabilitation for people who are injured. It is conveniently bundled with vehicle registration to ensure that all registered Queensland motorists receive this important protection.

At the Motor Accident Insurance Commission (MAIC), we regulate CTP insurance in Queensland to ensure it meets these objectives. This year, we continued to review and improve our adherence to our core objectives. Read on to learn more.

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# Highlights from 2022-2023

During the 2022–23 financial year, we:

+ achieved Australia’s first prosecution for claim farming resulting in $1M in fines issued
+ commenced a review of Queensland’s CTP insurance scheme to ensure its sustainability while preserving its excellent fairness and affordability
+ invested in research and initiatives that aim to reduce the incidence and effects of road trauma
+ continued to improve the experience of managing CTP insurance claims, most notably through our online treatment plans and injury coding assistant
+ celebrated the tenth anniversary of PCYC Queensland’s Braking the Cycle program which has supported thousands of learner drivers to obtain their driver licence
+ commenced a series of CTP claims forums for industry partners to improve the experience of CTP insurance claimants
+ renewed five-year funding agreements for Metro North Hospital and Jamieson Trauma Institute and the Road Safety Data Bureau within the Department of Transport and Main Roads
+ collaborated with stakeholders including at the BiiG 2023 conference, Australian Lawyers Alliance Queensland Conference 2023 and Queensland Law Society Symposium 2023.

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# On the horizon

In the year ahead, we will:

+ improve our CTP insurer supervision framework to respond to changes in the market
+ support a smooth and stable transition of RACQ Insurance’s CTP insurance policies to other insurers
+ complete the Scheme review 2023 report and implement any approved actions
+ progress the next phase of our innovation journey, exploring cloud-based architecture solutions
+ continue to support research and initiatives that reduce the incidence and effects of road trauma
+ finalise and promote new CTP Claimant Experience: Guiding Principles together with industry
+ increase information security through enhancing our services and encouraging industry adoption of ISO 27001
+ improve and automate the way we monitor and manage data quality.

Full description

MAIC-scheme-insights-2022-2023-Affordability-Index.xlsx - Affordability index data to support scheme insights.
MAIC-scheme-insights-2022-2023-Affordability-Trend.xlsx - Affordability trend data to support scheme insights
MAIC-scheme-insights-2022-2023-Claim-Added-by-Severity.xlsx - Claim by severity data to support scheme insights
MAIC-scheme-insights-2022-2023-Claim-Duration-Direct-12mth.xlsx - Claim duration - direct - 12 months to support scheme insights
MAIC-scheme-insights-2022-2023-Claim-Duration-Direct-Trend.xlsx - Claim - duration - direct- trend data to support scheme insights
MAIC-scheme-insights-2022-2023-Claim-Duration-Legal-12mth.xlsx - Claim duration - legal - 12 months data to support scheme insights
MAIC-scheme-insights-2022-2023-Claim-Duration-Legal-Trend.xlsx - Claim - duration - legal - trend data to support scheme insights.
MAIC-scheme-insights-2022-2023-CTP-Breakdown.xlsx - CTP breakdown data to support scheme insights
MAIC-scheme-insights-2022-2023-CTP-Breakdown-Current.xlsx - CTP breakdown current data to support scheme insights.
MAIC-scheme-insights-2022-2023-Dealership.xlsx - Dealership data to support scheme insights
MAIC-scheme-insights-2022-2023-Efficiency-CC.xlsx - Efficiency - Compulsory conference data to support scheme insights
MAIC-scheme-insights-2022-2023-Efficiency-CC-Trend.xlsx - Efficiency - Compulsory Conference trend data to support scheme insights
MAIC-scheme-insights-2022-2023-Efficiency-Dials - Efficiency dials that support scheme insights
MAIC-scheme-insights-2022-2023-Efficiency-trend.xlsx - Efficiency trend file that supports scheme insights
MAIC-scheme-insights-2022-2023-Fairness-Payments.xlsx - Fairness - payments data to support scheme insights
MAIC-scheme-insights-2022-2023-Fairness-Payments-Trend.xlsx - Fairness- payments-trend data to support scheme insights
MAIC-scheme-insights-2022-2023-Fairness-Qld-Legal-v-Non-Qld.xlsx - Queensland legal firm and non-Queensland legal firm data to support scheme insights.
MAIC-scheme-insights-2022-2023-Flexibility-Age-by-Sex.xlsx - Age group at time of accident and sex data to support scheme insights
MAIC-scheme-insights-2022-2023-Flexibility-Claimant-Role.xlsx - Claimant role at time of accident data to support scheme insights
MAIC-scheme-insights-2022-2023-Flexibility-Crash-Details.xlsx - Crash details data to support scheme insights
MAIC-scheme-insights-2022-2023-Flexibility-Severity.xlsx - Severity data to support scheme insights
MAIC-scheme-insights-2022-2023-Heatmap-1.xlsx - Heat map 1 (numbers) data to support scheme insights
MAIC-scheme-insights-2022-2023-Heatmap-2.xlsx - Heatmap 2 (percentages) data to support scheme insights
MAIC-scheme-insights-2022-2023-Liability.xlsx - Liability within 6 months data to support scheme insights
MAIC-scheme-insights-2022-2023-Map.xlsx - Claims by geographic area (count and percentages) data to support scheme insights.
MAIC-scheme-insights-2022-2023-Marketshare.xlsx - Insurer market share July 2020 - June 2023 data to support scheme insights
MAIC-scheme-insights-2022-2023-Marketshare-Current.xlsx - Insurer market share as at June 2023 data to support scheme insights
MAIC-scheme-insights-2022-2023-Metadata.xlsx - Metadata to support scheme insights report
MAIC-scheme-insights-2022-2023-ND-Count.xlsx - Nominal Defendant count by financial year to support scheme insights
MAIC-scheme-insights-2022-2023-ND-Unidentified.xlsx - Nominal Defendant claimant roles data to support scheme insights
MAIC-scheme-insights-2022-2023-NetSwitch.xlsx - Net insurer switch data to support scheme insights
MAIC-scheme-insights-2022-2023-Switches.xlsx - Switch count July 2020 - June 2023 to support scheme insights
MAIC-scheme-insights-2022-2023-SwitchFrom.xlsx - Switches from insurers July 2020 - June 2023 to support scheme insights
MAIC-scheme-insights-2022-2023-SwitchTo.xlsx - Switches to insurers July 2020 - June 2023 to support scheme insights
MAIC-scheme-insights-2022-2023-Traffic Volume.xlsx - Traffic volume (weekends, weekdays, SEQ and Non-SEQ) January 2020 - June 2023 to support scheme insights
MAIC-scheme-insights-2022-2023-Vehicles.xlsx - Vehicle count by class (and total counts) July 2020 - June 2023.