End of Tenancy Survey

Brief description

NSW Tenancy laws say how residential tenancy agreements can be ended. Tenancies are usually terminated by the tenant, landlord, the landlord's agent, or by a Tribunal order. Fair Trading conducts an end-of tenancy survey to collect data about how and why tenancies end. This survey was designed to help Fair Trading to better understand the renting experience to help inform future tenancy reforms. The current survey commenced on 2 August 2021.
The survey process
Every principal tenant and landlord or nominated agent is asked to complete a survey when a bond claim is finalised through an online bonds system. Survey invitations are sent by email and participation is voluntary. Individual responses are kept anonymous.
Fair Trading initially conducted a pilot survey in 2019/2020. Results from that survey informed the current ongoing end of tenancy survey.
The end of tenancy survey
The survey data is collected quarterly, and is available to download for use by the community, research, business and industry.
To mitigate re-identification risks, postcode information has been removed and response dates grouped into months.
It should be noted that the representativeness of the survey data is limited, including because:
* participation is voluntary
* the survey only includes respondents who used Rental Bonds Online to lodge and claim their rental bond, so the sample does not extend to all terminated tenancies
* no demographic information is collected
* some tenancies had duplicate responses
* domestic violence victims may also self-select out of completing such a survey, given their vulnerability and the difficult circumstances they may experience after ending a tenancy.
* The survey commenced in August 2021

Full description

End of tenancy Survey 1 July - 30 September 2022
End of Tenancy Survey 2 Aug 2021 - 30 June 2022
End of Tenancy Survey Questions
End of Tenancy possible pathways