Development of an evaluation model for assessing the effectiveness of ICT to integrate services and improve service performance and client experience [ 2012 - 2016 ]

Research Grant

Researchers Prof Johanna Westbrook; Dr Andrew Georgiou

Brief description This research will deliver a new evaluation model for assessing how best to use information technology in service organisations to improve service co-ordination, performance and clients’ experiences. It focuses on information technology use in the aged and community care sector which is critically in need of these benefits.

Funding Amount 320000

Funding Scheme Linkage Projects