grant

Development of an evaluation model for assessing the effectiveness of ICT to integrate services and improve service performance and client experience [ 2012-08-21 - 2018-02-28 ]

Research Grant

[Cite as http://purl.org/au-research/grants/arc/LP120200814]

Researchers: Dr Andrew Georgiou (Chief Investigator) ,  Prof Johanna Westbrook (Chief Investigator)

Brief description Development of an evaluation model for assessing the effectiveness of ICT to integrate services and improve service performance and client experience. This research will deliver a new evaluation model for assessing how best to use information technology in service organisations to improve service co-ordination, performance and clients’ experiences. It focuses on information technology use in the aged and community care sector which is critically in need of these benefits.

Funding Amount $320,000

Funding Scheme Linkage Projects

View this grant in the ARC Data Portal

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