Data

Daily call centre enquires—call routing failure

data.qld.gov.au
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ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rfr_id=info%3Asid%2FANDS&rft_id=http://data.qld.gov.au/dataset/acea8a39-646d-4cad-bbd3-c5fba7f99456&rft.title=Daily call centre enquires—call routing failure&rft.identifier=daily-call-centre-enquires-call-routing-failure&rft.publisher=data.qld.gov.au&rft.description=Daily call centre enquiries—call routing failure - Daily call statistics (such as call counts, talk times, wait times, levels of service) for the call centre's default routing end point for each work day last month.\r\n\r\nCalls are captured in this dataset if a customer has called 132380 or 132390 and the routing in the phone system, or while on hold, has failed in transferring the caller to a trained operator.\r\nDataset explanations - Explanation of the column headings in the dataset.Daily call centre enquiries for last month where the call centre routing failed (for any reason) and a caller was routed to next available trained operator.\r\n&rft.creator=Anonymous&rft.date=2022&rft_rights=Creative Commons Attribution 3.0 https://creativecommons.org/licenses/by/3.0/au/&rft_subject=call centre&rft_subject=customer service&rft.type=dataset&rft.language=English Access the data
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Licence & Rights:

Open Licence view details
CC-BY

Creative Commons Attribution 3.0
https://creativecommons.org/licenses/by/3.0/au/

Access:

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Brief description

Daily call centre enquiries for last month where the call centre routing failed (for any reason) and a caller was routed to next available trained operator.

Full description

Daily call centre enquiries—call routing failure - Daily call statistics (such as call counts, talk times, wait times, levels of service) for the call centre's default routing end point for each work day last month.\r\n\r\nCalls are captured in this dataset if a customer has called 132380 or 132390 and the routing in the phone system, or while on hold, has failed in transferring the caller to a trained operator.\r\n
Dataset explanations - Explanation of the column headings in the dataset.
Subjects
call centre | customer service |

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Identifiers
ACN 633 798 857