Data

Customer Calls Categorised

data.sa.gov.au
City of Adelaide (Owned by)
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ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rfr_id=info%3Asid%2FANDS&rft_id=http://data.sa.gov.au/dataset/customer-calls-categorised&rft.title=Customer Calls Categorised&rft.identifier=http://data.sa.gov.au/dataset/customer-calls-categorised&rft.publisher=data.sa.gov.au&rft.description=Each interaction is categorised within the Contact Centre Telephony application - Customer Interaction Centre (CIC) at the end of each interaction using what is known as a Wrap-up Code. The Wrap-up Codes provide high level reporting around what the interaction was regarding.&rft.creator=City of Adelaide&rft.date=2022&rft.coverage=Adelaide & North Adelaide&rft_rights=Creative Commons Attribution http://creativecommons.org/licenses/by/4.0&rft_subject=calls&rft_subject=contact&rft_subject=contact centre&rft_subject=customer&rft_subject=phone&rft_subject=telephone&rft.type=dataset&rft.language=English Access the data
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CC-BY

Creative Commons Attribution
http://creativecommons.org/licenses/by/4.0

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Brief description

Each interaction is categorised within the Contact Centre Telephony application - Customer Interaction Centre (CIC) at the end of each interaction using what is known as a Wrap-up Code. The Wrap-up Codes provide high level reporting around what the interaction was regarding.

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Spatial Coverage And Location

text: Adelaide & North Adelaide

Subjects
calls | contact | contact centre | customer | phone | telephone |

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Identifiers
ACN 633 798 857