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A Performance Measurement Framework for IT Service Management

University of Southern Queensland
Dr Francis Gacenga (Owned by)
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University of Southern Queensland/ Springfield Campus, PO Box 4196, Springfield Central Qld 4300, Australia



Brief description

A framework and associated metrics and measures that can be used to measure the performance of IT service management with an accompanying contingency theory of IT service management.

Available: 29 04 2021

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Subjects
Information and Computing Sciences | Information Systems | Information Systems Management |

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